A real human answers. Usually the same day.
Last updated 3 September 2026
tillysourcing@gmail.com — for anything at all: an order, a size, a fault, a cancellation, or a question before you buy.
Include your order number if you have one (it looks like SEWN-TRP-0001 and is on your confirmation email). If something has arrived wrong or damaged, a photo gets it fixed in one reply instead of three.
Every email we send you is from a monitored address. Replying to your order confirmation reaches us and lands attached to your order, which is faster than starting a new thread.
Your order page is live the moment you order, with no login: sewn-trepo.pages.dev/track. It shows the real state — received, in production, shipped with carrier tracking, delivered.
We answer within one business day, and usually much faster. If you have not heard back in two, something has gone wrong with the email — try again.
Free shipping, included in the price. United States only for now.
Made to order and embroidered by SEWN — nothing is produced until payment clears.
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